Zero Tolerance - Our Policy On Violence And Aggression
4 Seasons Medical Centre Ltd pledges to treat patients with dignity and respect. Our staff have the right to be treated with dignity and respect in return. We will not tolerate violence in any form, including foul language towards our employees.
Our Policy on Did Not Attend (DNA)
4 Seasons Medical Centre operates a policy that if you do not attend three consecutive appointments within a 12 month period then the practice team will meet to discuss removing you from the practice.
A DNA (Did Not Attend) is classified as you did not attend your allocated appointment.
Or if you telephone the surgery to cancel your appointment within an hour of the appointment time.
Our Policy on Cancellations
Inform us as soon as possible if you will not be attending for your appointment. Telephone lines are open at 8.00am to 6.30pm. If you are late more than 10 minutes the GP may ask you to make another alternative appointment.