As per Government/Public Health Guidance – from Monday 15th June 2020 all patients attending the practice are required to wear a face mask/face covering for the safety of patients & staff.

“Public Health England (PHE) has published the government policy recommendations, based on evidence presented to the Scientific Advisory Group for Emergencies, for hospital settings including use of face coverings for those visiting hospitals and face masks for staff when in non-clinical areas.

In primary care settings there are two relevant pieces of advice that should be followed. 

• The advice published by Public Health England on the use of Personal Protective Equipment in primary care
• Further Government advice on working safely in non-hospital settings

Click here for information about the compulsory wearing of a face covering in shops

Face coverings: when to wear one and how to make your own

Coronavirus Tests

Test to check if you have coronavirus now:
NHS information about the test or Government information about the test

People without access to a mobile phone or email address can call the National Covid Testing Helpline on 0300 303 2713 to book a test. You will be given a phone number to call back or can provide a landline number to get the result.

Antibody test to check if you've had coronavirus

DUE TO THE CURRENT CORONVAVIRUS CRISIS ONLY PATIENTS THAT HAVE BEEN TRIAGED BY THE GP/NURSE ARE ALLOWED AT THE PRACTICE.

ALL CONTACT WITH THE SURGERY SHOULD BE VIA E-CONSULT (see the banner below this notice)

YOU CAN USE E-CONSULT IF YOU REQUIRE AN APPOINTMENT TO SEE THE GP/PRACTICE NURSE & ADMIN QUERIES

Increased support announced for patients with COVID-19 symptoms and members of their household

ALL PRESCRIPTIONS NOW NEED TO BE REQUESTED ELECTRONICALLY, WE CAN NO LONGER ACCEPT THESE IN PAPER FORM. PLEASE TELEPHONE THE SURGERY ON 01925 303280 TO SET UP AN ONLINE ACCOUNT. IF YOU DO NOT HAVE ACCESS TO INTERNET, PLEASE ASK A FAMILY MEMBER/FRIEND IF THEY CAN DO THIS ON YOUR BEHALF. IF NOT, YOU WILL NEED TO SEND THE PRESCRIPTION REQUEST VIA OUR PRACTICE EMAIL: warccg.fourseasonsmc@nhs.net

The surgery is open Monday to Friday from 8am to 6:30pm. If you have an urgent problem during these times please ring the surgery. At all other times ring NHS 111.

Requests via eConsult for non-urgent problems can be made between 8am – 6:30pm, Monday to Friday . The practice will respond within 2 working days

Due to COVID we are operating what is known as total triage, this is a virtual appointment. Your GP or nurse will review your problem and will then, depending on your needs

• offer you advice via text
• offer you a telephone call
• offer you a video call
• ask to see you in person (face to face) or
• navigate you to other services

If you need to order a repeat prescription please use the App on your smart phone, complete eConsult, email your request warccg.fourseasonsmc.nhs.uk, or post. Please do not attend the surgery to drop off your request.

Please only attend the surgery if we ask you to. It’s important that you arrive at the time we ask you to attend and don’t forget to wear a face covering or mask.

In line with social distancing rules the surgery must limit the number of patients in the waiting room.

Guidance on Self Isolation and Social Distancing for COVID 19.

Click here for a guide on Self Isolation and Social Distancing for COVID 19 (PDF, 545KB)

Sources of information for people who are shielding (.pdf, 93KB)

Due to ongoing concerns around COVID-19 (Coronavirus) we are temporarily suspending the facility for patients to book online appointments at the surgery. his is to ensure that we are able to fully assess risk before appointments are booked at the surgery.

As you will be aware the practice uses eConsult and patients are advised to seek advice via this service.

For any general information on coronavirus please visit https://www.nhs.uk/conditions/coronavirus-covid-19/

TOTAL TELEPHONE TRIAGE SYSTEMS

The recent outbreak of Covid- 19 is placing new and increasing challenges on all our member practices and our primary concern is to ensure the safety of our patients and staff

For the very same reason this practice, in line with all those in the area, has decided to put measures into place as pre-emptive contingencies to reduce and minimise the risks with transmission. This risk is for you as our patient but also for the staff who work here in the practice.

These measures may vary slightly in individual practices but we ask for you co-operation and patience in supporting the actions. This will ensure that we are still able to deliver the necessary care to all our patients.

National guidance from NHS England has mandated that all online booking appointments are suspended across the country. The reason we have done this is that this mitigates any potential risk of infected patients booking an appointment online and attending the surgery.

Instead, all appointments will be triaged in the first instance. Telephone triage is a process that facilitates signposting and the giving of relevant clinical advice. Face to face appointments will be booked when agreed during this triage/initial consultation with either a GP or Nurse. The facility to use online eConsult and requesting prescriptions online is still available to all patients. If you cannot use eConsult please ring the practice and one of our patient advisors will complete the forms for you whilst you are on the phone. You will then be rung back by the clinician who is doing the triage.

We would like to reassure all our patients that we are continuing to work with NHS England, the CCG and Public Health to make sure that what we are doing is always in the best interest of our patients and our staff.

Regular updates are provided on our websites

We would like to thank all our patients for their co-operation and understanding