Telephone Consultations

Getting the Best from Your Telephone Consultation

Telephone consultations are a convenient way to speak with your GP or nurse without needing to visit the practice. Here are some tips to help you make the most of your appointment.

Before Your Call

1. Prepare in Advance
   • Write down the main issues you want to discuss.
   • List any symptoms, how long they’ve lasted, and if anything makes them better or worse.
   • Have a list of your medications, including over-the-counter ones.
2. Choose a Quiet Location
   • Find a private, quiet space where you can focus on the call without interruptions.
3. Check Your Phone
   • Ensure your phone is charged, and the signal is strong.
   • Make sure your phone accepts calls from unknown or withheld numbers.

During the Call

1. Be Ready to Answer the Call
   • The GP may call slightly earlier or later than scheduled. Keep your phone close.
2. Speak Clearly
   • Describe your symptoms and concerns clearly and concisely.
   • Use simple language, and avoid medical jargon if you’re unsure.
3. Ask Questions
   • If something is unclear, ask for clarification.
   • Take notes if needed to help you remember advice or next steps.
4. Be Honest
   • Share all relevant information, even if you think it’s minor or embarrassing. It helps your GP make an accurate diagnosis.

After the Call

1. Follow Up
   • If tests, prescriptions, or referrals were discussed, ensure you understand how to proceed.
   • Check your email or messages if further instructions will be sent.
2. Book Another Appointment If Needed
   • If your symptoms persist or worsen, contact the practice again.
3. Keep Records
   • Write down key advice, medications, or next steps discussed during the call.

Additional Tips

• Emergency Concerns: If your problem is urgent, call 999 or go to A&E instead of waiting for a telephone consultation.
• Technical Difficulties: If the call drops or you miss it, contact the practice immediately to reschedule.

By preparing in advance and clearly communicating your concerns, you can ensure your telephone consultation is as effective as a face-to-face appointment.