CARE NAVIGATOR/PATIENT ADVISER
All of our staff have recently been on training
Virtually everyone who calls a GP practice to make an appointment asks to see to a GP, but very often help will be available from other highly skilled medical professionals such as nurses or pharmacists, or from another services, including the voluntary sector, who can support people with a wide range of social, emotional or practical needs.
So 4 Seasons Medical Centre are building up on work that is already done in our practice to manage demand and support our GPS, 4 Seasons medical centre will be introducing the role of Patients Advisers.
Patients Advisors will provide you with a first point of contact which directs you to the most appropriate source of help. Staff who are Patient Advisers have undertaken appropriate training to make it easier for you to get an appointment with the most appropriate professional, this could be with a healthcare assistant, practice nurse, clinical pharmacist based in you practice (who may be able to prescribe your medicines in the same way as your doctor) or you GP.
To help you access the correct service, when you call your Patient Advisers will need to know a little about why you need an appointment. Patient Advisers aren’t being nosey or obstructive in your request to seeing a GP, they genuinely want to help.
They will ask you a few brief questions as Patient Advisers have a number of alternative types of appointments available to them and they need to offer you the most appropriate appointment to deal with your problem. The most appropriate appointment may be with the GP for example perhaps with another member of the practice team.
Patient Advisers have taken part in robust training and will treat all information in the strictest of confidence, you will then be directed to see the correct professional to meet your need. You can ask to speak to the Patients Advisers privately.
In implementing the role of Patient Advisers we very much hope that you will find the new role helpful. The role will help the practice and the wider community and in doing so will hopefully directly increase the number of available GP appointments so that you can more easily secure an appointment when it is necessary.
The reception team look forward to offering you an improved service and thank you in advance.