Due to ongoing concerns around COVID-19 (Coronavirus) we are temporarily suspending the facility for patients to book online appointments at the surgery. This is to ensure that we are able to fully assess risk before appointments are booked at the surgery.
The surgery remains open but to ensure safety to patients and staff, all appointment requests will be triaged by the GP in the first instance and you will be offered either a telephone consultation, a video consultation or a face to face assessment if deemed necessary by the GP. As you will be aware the practice uses eConsult for non-urgent assessment and patients are advised to seek advice via this service.
For any general information on coronavirus please visit https://www.nhs.uk/conditions/coronavirus-covid-19/
If you require a routine appointment to see the GP or require advice on a medical condition, please click on the eConsult icon above and complete the online form, ensuring you use the correct heading depending on your problem. We will process your eConsult within a minimum of 24 hours.
Please note - eConsult is only available to complete during Practice Opening Hours 8.00am-6.30pm Monday to Friday.
If you feel you need to see the GP urgently and on the same day, please telephone us and give a brief history to the Reception staff. You will be added to the Triage Clinic where the GP will call you back. This is to ensure that serious or critical medical cases are seen early or referred to hospital in a timely manner.
Why does the receptionist need to ask what’s wrong with me?
It is not a case of the receptionist being nosey!
The reception staff are members of the practice team and it has been agreed they should ask patients “why they need to be seen” Reception staff are trained to ask certain questions in order to ensure that you receive:
- The most appropriate medical care,
- from the most appropriate health professional,
- at the most appropriate time.
Receptionist are asked to collect brief information from patients:
- To help doctors prioritise who gets seen and when.
- To ensure that all patients receive the appropriate level of care.
- To direct patients to see the most appropriate health care professional, sometimes this isn’t the GP!
Reception staff, like all member of the team, are bound by confidentiality rules.
Any information given by you is treated strictly confidentially
- The practice would take any breach of confidentiality very seriously and deal with accordingly.
- You can ask to speak to a receptionist in private away from the reception desk.
- However if you feel an issue is very private and do not wish to say what this is then will be respected.
In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many conditions and you may be seen more quickly.
It your would prefer to have a chaperone present during an intimate examination, please tell the doctor / nurse. Alternatively, you can either bring a friend / relative, or we will ask a member of staff (male or female, as appropriate) to be present.
Inform us as soon as possible if you will not be attending for your appointment. Telephone lines are open at 8.00am to 6.30pm. If you are late more than 10 minutes the GP may ask you to make another alternative appointment.
Did Not Attends (DNA's)
4 Seasons Medical Centre operates a policy that if you do not attend three consecutive appointments within a 12 month period then the practice team will meet to discuss removing you from the practice.
A DNA (Did Not Attend) is classified as you did not attend your allocated appointment.
Or if you telephone the surgery to cancel your appointment within an hour of the appointment time.