Why does the receptionist need to ask what’s wrong with me?
It is not a case of the receptionist being nosey!
The reception staff are members of the practice team and it has been agreed they should ask patients “why they need to be seen” Reception staff are trained to ask certain questions in order to ensure that you receive:
- The most appropriate medical care,
- from the most appropriate health professional,
- at the most appropriate time.
Receptionist are asked to collect brief information from patients
- To help doctors prioritise who gets seen and when.
- To ensure that all patients receive the appropriate level of care.
- To direct patients to see the most appropriate health care professional, sometimes this isn’t the GP!
Reception staff, like all member of the team, are bound by confidentiality rules
Any information given by you is treated strictly confidentially
- The practice would take any breach of confidentiality very seriously and deal with accordingly.
- You can ask to speak to a receptionist in private away from the reception desk.
- However if you feel an issue is very private and do not wish to say what this is then will be respected.
Practice Nurses
In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many conditions and you may be seen more quickly.
Chaperone Service
It your would prefer to have a chaperone present during an intimate examination, please tell the doctor / nurse. Alternatively, you can either bring a friend / relative, or we will ask a member of staff (male or female, as appropriate) to be present.
Cancellations
Inform us as soon as possible if you will not be attending for your appointment. Telephone lines are open at 8.00am to 6.30pm. If you are late more than 10 minutes the GP may ask you to make another alternative appointment.
Did Not Attends (DNA's)
4 Seasons Medical Centre operates a policy that if you do not attend three consecutive appointments within a 12 month period then the practice team will meet to discuss removing you from the practice.
A DNA (Did Not Attend) is classified as you did not attend your allocated appointment.
Or if you telephone the surgery to cancel your appointment within an hour of the appointment time.